RETURNS

We offer a 28-day return policy, which means you have 28 days after receiving your item to request a return.

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Eligibility for Returns

To be eligible for a return, the item must be returned in its original condition and packaging.

If you would like to make a return, simply contact us at:
📩 Contact@purelumiere.be

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Damaged or Defective Items

If the product you received is defective or damaged, we will cover the return costs and send you a replacement product free of charge.

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Returns Without a Specific Reason

If you wish to return your product without a particular reason, you may do so. In this case, we will either:

• provide a full refund, or

• issue a store credit valid for future purchases on our website.

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Shipping Costs

For certain products, shipping fees at the time of purchase may be covered by us. However, if you choose to return these specific products, the return shipping costs will be at your expense.

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Our Commitment

Your satisfaction is our top priority, and we are committed to providing you with a smooth, hassle-free shopping experience.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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For any questions or concerns regarding your order, feel free to contact us at:
📩 contact@purelumiere.be